Returns & Exchanges

A thoughtful approach to returns

At Anthro Apothecary, everything we carry is carefully chosen—often small-batch, personal, and meant to be experienced.

Because of that, our return policy is designed to balance fairness, safety, and care—for you and for every customer who shops with us.

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Returns within 90 days

We accept returns within 90 days of purchase (or delivery) with a valid receipt or proof of purchase.

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging
• Items must be in the same condition you received them

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Items that cannot be returned

Because many of our products are personal or consumable, we are unable to accept returns based on preference once opened.

Due to health, safety, and product integrity, we are unable to accept returns on:

• Consumable products (teas, food items, beverages, supplements)
• Skincare and personal care items (lotions, oils, soaps, etc.)
• Bath & body products
• Perishable goods (including plants or fresh items)
• Custom or special-order products
• Sale items and gift cards

If you’re unsure about a product before purchasing, we’re always happy to help guide you.

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Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If something isn’t right—whether it’s damaged, defective, or incorrect—contact us right away at:

📧 michaela@anthroapothecary.com

We’ll make it right with a replacement or refund, depending on the situation.

While risk of loss transfers to the customer once the carrier receives the package, we will always do our best to assist in resolving lost or damaged shipments.

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Order changes & cancellations

We begin preparing orders quickly so they can get to you as soon as possible.

Because of this, once an order has been processed, we may not be able to cancel it.
If that happens, you’re always welcome to request a return in accordance with this policy.

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How to start a return

To begin a return, email us at michaela@anthroapothecary.com

If your return is approved:

• We’ll provide instructions for sending your item back
• Returns must be approved before being sent
• Items sent without prior approval may not be accepted
• Customer provides return shipping

Return address:
Anthro Apothecary
128 E. Chicago Blvd
Tecumseh, MI 49286

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Exchanges

The simplest way to exchange an item is to:

1. Request a return for your original item
2. Place a new order for the item you’d prefer

This ensures you receive your new item as quickly as possible.

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Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

• Refunds are issued to your original payment method
• Please allow up to 10 business days for processing
• Your bank or card provider may take additional time to post the refund

If it has been more than 15 business days since approval, feel free to reach out.

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A quick note

We reserve the right to update this policy as needed. The most current version will always be available on our website.

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Questions?

We’re always here to help you make the right choice—before or after your purchase.

📧 michaela@anthroapothecary.com

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Thank you for supporting Anthro Apothecary.